Returns & Delivery Issues – Our Commitment to Your Satisfaction

At Zulove, we take great care in preparing each order to ensure it meets the highest standards of quality, presentation, and punctuality. However, we understand that unforeseen issues may arise, and we are here to support you.

🚚 Delivery Issues

If the recipient is unavailable at the time of delivery, our team will attempt to coordinate a new delivery. Please note: additional delivery fees may apply.

Please ensure that all delivery details are accurate (including address, phone number, and access instructions) to avoid any delays.

If a delivery cannot be completed due to incorrect or incomplete information, we may not be able to issue a refund.

🔁 Returns & Refunds

Due to the perishable and personalized nature of our products (flowers, gourmet items, chocolates, etc.), we do not accept returns or exchanges once an order has been prepared and/or delivered.

However, if there is an issue with your order, we encourage you to contact us within 24 hours. We will assess the situation and offer the best possible solution, which may include a replacement or partial refund — depending on the case and product condition.

📩 Still have questions? Contact us via WhatsApp, Social Media, or Info@zulovee.com, and we will be happy to assist you.